via ithemes.com => original post link
Understanding customer pain points can help companies develop and provide new services or products or improve processes and customer service.
Uncovering customer pain points can ultimately impact sales and user satisfaction, especially if you can identify and solve these issues rather proactively.
This article will take you through the process of understanding what customer pain points are, how to identify them, and questions you can ask to help put solutions in place before they become major problems.