Today, we’re proud to launch a new brand campaign that was completely produced top to bottom by our in-house brand and creative team, with 15 WP Engine employees as our live-action acting talent. This is a true labor of love Continue reading This is us.
WordPress.org’s support forums are a vital resource and communication tool for users supporting their own sites and developers extending the software. Visiting the forums often means users have gotten stuck somehow and need to have a successful support experience in Continue reading Should WordPress.org Support Threads Auto-Close After a Year?
Let’s dive into the world of WordPress.com support, where one particular group of superstars is making all the difference: our expert Happiness Engineers! In today’s post, we’ll explore how these incredible humans make WordPress.com’s technical support a uniquely delightful experience. Continue reading Happiness Engineers: The Secret Sauce for WordPress.com’s Stellar Support
At WP Engine, our core values have always guided our mission, and one of our core values is to remain Customer Inspired in all we do. We aim to amaze our customers with our service, expertise, and transparency, choosing to Continue reading WP Engine Snags a Stevie Award for Excellence in Service
Back on September 1st the main navigation of WordPress.org was updated and has already resulted in some excellent improvements in site metrics. In general, we’re seeing more pageviews compared to August, and we’ve seen significantly more visitors in sections like Continue reading Renaming WordPress.org Support to Documentation
The gathering and sharing of information online gets messy. That’s why people use WordPress wiki: websites with special organizational tools for multiple users to file, display, and navigate content efficiently. Wikis are helpful for many reasons, whether it’s for brands Continue reading Ultimate Guide to Creating a WordPress Wiki