via make.wordpress.org => original post link
At the April 21 meeting, we discussed off forum support:
It may be just me, but it seems that there’s an increasing number of author/dev replies to support requests that send the OP directly to the author/dev’s website for support. This may be to get around asking for credentials, but in cases where it’s not, it also seems to me that it goes against the community aspect of support. The (often poorly formed) question is asked publicly and the solution is private. This does not help the community.
Overall, I worry about the forces pulling apart the community (like the MasterWP post suggesting wordcamp speakers and orgainizers be paid). Support is a vital part of the glue holding together the community.