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When organising a WordCamp, the organisers have to handle a large number of emails. Large is actually an understatement. For the past years, WordCamp Europe has been using email addresses in the domain wp-europe.org, every team had their own mailbox: sponsors@wp-europe.org, content@wp-europe.org, and so on. Somehow this is ideal, as it allows to structure mailboxes across the teams, but it does not allow teams to see each other’s emails, nor an easy email handover from one team to another.
WordCamps have its own email address in the wordcamp.org domain by default: berlin@wordcamp.org, madrid@wordcamp.org, europe@wordcamp.org, and so on. And since October 2020 WordCamps are given Google Workspace because of the non-profit status of the Foundation (https://make.wordpress.org/community/handbook/wordcamp-organizer/first-steps/web-presence/g-suite-for-wordcamps/).
For the past editions, the WCEU organisers have been pleased with Freescout as it is right now: it’s mature, it’s stable and allowed us to handle large numbers of emails. Freescout started as an Open Source clone of Helpscout. We discovered that it has a very powerful search engine for emails.